At SandalRush, we’re dedicated to making your footwear shopping experience as effortless as our stylish shoes. Here are answers to questions our fashion-forward customers frequently ask about our products, shipping, returns, and more.
Product Questions
What types of shoes do you offer?
We curate a selection of fashion-forward footwear including:
- Trendy clogs for statement looks
- Comfortable espadrilles for summer days
- Versatile flats for everyday wear
- Elegant pumps for special occasions
- Stylish sandals for warm-weather adventures
- Performance sneakers & athletic shoes
How do I know what size to order?
Each product page includes detailed sizing information. We recommend:
- Measuring your foot length and comparing to our size chart
- Considering the shoe type (sandals often run differently than sneakers)
- Checking product notes for any special fit considerations
Shipping & Delivery
What shipping options do you offer?
We provide two convenient options:
- Standard Shipping ($12.95): Via DHL or FedEx, arrives in 10-15 business days after 1-2 day processing
- Free Shipping: On orders over $50 via EMS, arrives in 15-25 business days after processing
Do you ship internationally?
Yes! We ship worldwide except to some Asian countries and remote areas. All international shipments originate from our Miami headquarters with the same care and attention to detail.
How can I track my order?
Once your order ships, you’ll receive an email with a tracking number that lets you follow your stylish new pairs every step of their journey to your doorstep.
Returns & Exchanges
What is your return policy?
We offer 15-day returns from the date of delivery because we understand you sometimes need to walk in shoes to know if they’re right for you. Simply email our style advisors at [email protected] to initiate your return.
Do you offer exchanges?
Currently, we process returns only. For a different size or style, we recommend placing a new order and returning the original items within our 15-day window.
Payments & Accounts
What payment methods do you accept?
For your convenience, we accept:
- All major credit cards (Visa, MasterCard, JCB)
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all your payment information. Your security is as important to us as your style.
Still Have Questions?
Our Miami-based team is always happy to help with any other questions about our products or services. Contact us at [email protected] and we’ll respond within 24 hours.
Happy stepping from the SandalRush team!
Happy stepping from the SandalRush team!